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Our Story | Our Team

Vision

To create and sustain a cross-trained, highly effective team that can provide customers with top quality HVAC installations that are remarkable and add the utmost comfort to their home.

Mission

To deliver superior HVAC and plumbing service to our customers and achieve for them the “perfect environment” through innovation and receptiveness.

History

Lagana Plumbing and Heating is a company of Ruffalo Enterprises LLC. Lagana was established in 1948 and sold to Mitch Ruffalo in 2010. Our services extend over a four county area.

Ruffalo Enterprises also owns and operates Ruffalo Appliances and Ruffalo’s Water Treatment Services. Ruffalo Enterprises continues to stand by the traditions and values started by the Ruffalo and Lagana families.

Lagana is your local, residential and commercial, Plumbing, Heating and Cooling Company. We have the reputation of providing a system and solutions that will fit the unique needs of our customers. Our Technicians are factory trained on the latest equipment and installation procedures for all products we install.

We provide a professional experience for our customers through our highly qualified employees. Satisfaction is our guarantee. We provides service to areas of Wayne, Ontario, Seneca, and East Monroe counties. 

Our Team

The technicians and staff at Lagana Plumbing & Heating are a dedicated group of individuals, working together as a team to ensure quality work and customer satisfaction. 

 

Mitch Ruffalo

Owner


Year with the company: 42 years

Strength: Leadership and customer service

Favorite part of the job: Mentoring and working with the team

Jeff Patchen

General Manager


Years with the company: 6

Strength: Working behind the scenes

Favorite part of the job: Working with the Ruffalo family

Josh Avery

Sales/Design Manager


Years with the company: 4

Strength: Technical side of things

Favorite part of the job: Technical side/design

Joseph Ruffalo

Office Manager


Years with the company: 5

Strength: Organization and passion

Favorite part of the job: Seeing teammates reach individual growth

Debbie Ruffalo

CFO


Years with the company: 31

Favorite Food: Eggplant Panini

Colton Newville

Lead Plumber


Years with the company: 3

Favorite Food: Pizza

Chris Luke

Lead Installer


Years with the company: 4

Favorite Food: Brownies

Derek Michaels

Service and Installation Manager


Years with the company: 4yrs

Strength: Leadership

Favorite part of the job: Teamwork

Kaleb Harp

HVAC Service Technician


Years with the company: 2

Favorite Animal: Monkeys and Kangaroos

Favorite Food: Pizza

Favorite Movie: The Departed

Tom Tyler

HVAC Service Technician


Years with the company: 2

Strength: Sales

Favorite part of the job: Coworkers

Adam Reynolds

Plumber


Years with the company: 1

Favorite Animal: Dogs

Favorite Food: Steak

Favorite Movie: Star Gate

Caleb Nagel

HVAC Service Technician


Years with the company: 2

Favorite Animal: Dogs

Favorite Food: Pizza

Bob Zappia

Customer Service/Dispatcher


Years with the company: 8

Strength: Finding solutions for customers

Favorite part of the job: Customers and coworkers

Antony Bueso

HVAC Installer


Years with the company: 1

Favorite Animal: Dogs

Favorite Food: Subs

Favorite Movie: The Waterboy

Matt LaRue

HVAC Installer


Years with the company: 1 year

Favorite Aspect about the Job: So many aspects

Favorite Animal: Dog

Favorite Food: Pasta

Favorite Movie: Forrest Gump

Nicole Kobel

Customer Service/ Install Coordinator


Years with the company: 3

Favorite Animal: Snake

Favorite Food: Chicken Bowtie Pasta

Favorite Movie: The Shining

Hanna Slaughter

Marketing Coordinator


Years with the company: Just started!

Strength: Being creative

Favorite part of the job: Brainstorming ideas with colleagues and then creating them