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Our Story | Our Team


To create and sustain a cross-trained, highly effective team that can provide customers with top quality HVAC installations that are remarkable and add the utmost comfort to their home.


To deliver superior HVAC and plumbing service to our customers and achieve for them the “perfect environment” through innovation and receptiveness.


Lagana Plumbing and Heating is a company of Ruffalo Enterprises LLC. Lagana was established in 1948 and sold to Mitch Ruffalo in 2010. Our services extend over a four county area.

Ruffalo Enterprises also owns and operates Ruffalo Appliances and Ruffalo’s Water Treatment Services. Ruffalo Enterprises continues to stand by the traditions and values started by the Ruffalo and Lagana families.

Lagana is your local, residential and commercial, Plumbing, Heating and Cooling Company. We have the reputation of providing a system and solutions that will fit the unique needs of our customers. Our Technicians are factory trained on the latest equipment and installation procedures for all products we install.

We provide a professional experience for our customers through our highly qualified employees. Satisfaction is our guarantee. We provides service to areas of Wayne, Ontario, Seneca, and East Monroe counties. 


Our Team

The technicians and staff at Lagana Plumbing & Heating are a dedicated group of individuals, working together as a team to ensure quality work and customer satisfaction. 



Mitch Ruffalo


Years of Experience: 29

Favorite Food: Italian

Jeff Patchen

General Manager

Years of Experience: 30

Favorite Food: Steak and potatoes

Josh Avery

Service and Installation Manager

Years of Experience: 29

Favorite Food: Pizza

Joseph Ruffalo

Office Manager

Years of Experience: 2

Favorite Food: Steak

Debbie Ruffalo


Years of Experience: 31

Favorite Food: Eggplant Panini

Colton Newville


Years of Experience: 6

Favorite Food: Pizza

Chris Luke

Lead Installer

Years of Experience: 21

Favorite Food: Brownies

Derek Michaels

Lead Service Tech/Supervisor

Years of Experience: 6

Favorite Food: Tacos

Kaleb Harp

Service Technician

Years of Experience: 2
Favorite Animal: Monkeys and Kangaroos
Favorite Food: Pizza
Favorite Movie: The Departed

Max Henretty

Service Technician

Years of Experience: 3
Favorite Animal:
Favorite Food: Steak
Favorite Movie: Anything Marvel

Tom Tyler

Service Technician

Years of Experience: 5 years
Favorite Animal: Beaver
Favorite Food: Pizza/ Brisket
Favorite Movie: Unbreakable

David McKee

Service Technician

Years of Experience: 1
Favorite Animal: Nudibranch (Sea Slug)
Favorite Food: Buffalo Chicken Wing Dip
Favorite Movie: Spider-man: No Way Home

Bob Zappia

Customer Service, Dispatch, Scheduler

Years of Experience: 40+
Favorite Animal: Dogs
Favorite Food: Anything Italian
Favorite Movie: Tommy Boy, Caddyshack, Groundhog Day, St. Vincent, Castaway

Antony Bueso

HVAC Installer

Years of Experience: First Year
Favorite Animal: Dogs
Favorite Food: Subs
Favorite Movie: The Waterboy

Nicole Kobel

Sales Team Coordinator

Years of Experience: 10
Favorite Animal: Snake
Favorite Food: Chicken Bowtie Pasta
Favorite Movie: The Shining

Ryan Kreuser

Marketing Coordinator

Years of Experience: 2
Favorite Animal: Sea Turtles
Favorite Food: Cheeseburgers
Favorite Movie: Remember the Titans