Reviews of Lagana Plumbing & Heating
4.9880952380952(Based on 84 rated reviews)
15-Jul-2024
Product or service reviewed: Water Issue
Once again, Colton N. didnt disappoint. He is truly a professional and knows his job. Water issue fixed within a short period of time and the quality of his work is exceptional. Will continue to work with Lagana in the future.
21-Jun-2024
Product or service reviewed: Great Customer Service
I just have to say... Every place of employment needs a Bob (the gentleman that answers the phone and schedules jobs) He is a breath of fresh air.From the first time I called stressed over my situation, to the most recent phone call I made to schedule my appointment for repairs, I was impressed.Bob is so friendly with a great sense of humor. He helped to make me feel much calmer about my situation. He had that hometown vibe. I felt that I was in good hands right from the start.
21-Jun-2024
Product or service reviewed: Sewer Pipe Clean Out
Excellent Service Erika and Adam had a very challenging job at my house(built in 1960) with sewer pipe issues and toilet mounting problems.They were GREAT! They found the problem and offered a solution. They were so careful in keeping the mess to a minimum. They picked up and cleaned the area as if they were never there. It was many hours of of hard work for them, yet they kept smiling. I had many questions and concerns. They made me feel much better about the situation. Very Friendly, Very Professional from start to finish.Thank You So Much Erica & AdamI have scheduled the Lagana Team to return to take care of some necessary sewer pipe repairs.
08-Jun-2024
Product or service reviewed: 13 SEER RHEEM AC UNIT
Zeb and AJ were great, did the work well and fast. Enjoying the new unit. Highly recommend.
05-Jun-2024
Product or service reviewed: Replaced outdoor faucet .
The service was excellent. They told us they would be here for sure on Tueday, but maybe Friday. They made it on the day we called. We were so happy because it was really leaking. Adam was very friendly and the job was complet on no time. Couldn't ask for better service.
02-May-2024
Product or service reviewed: new whole house air conditioner
Zeb and Matt are true professionals. Arrived on time (early!), were kind, respectful and hard working. I will be spreading the word for sure. Lagana is always the best.
Brian & Hazel Wert
CANANDAIGUA, NY
07-Mar-2024
Product or service reviewed: Main Drain Line not draining
I'm writing another review because I had another Issue with main sewer line was draining slow, They scheduled Colton and he came out same day, Colton did a great Job in clearing out the roots and fixed a very poor clean out to the main line. Once again they did an amazing Job, Thanks to the Team !!
Anthony Fischkelta
Newark NY
29-Feb-2024
Product or service reviewed: Had Laguna Plumbing install bathroom faucet.
Adam came out to install a new bathroom faucet and I didn't know how poor a condition sink was. Adam measured the old sink so I could get a new sink. Got the new sink installed and I am very happy and impressed with the service team, Bob and Nicole. I didn't think that kind of customer service was still available, keep up the great work!
23-Feb-2024
Product or service reviewed: Nat.gas boiler
Very pleased from the office call customer service and Tom diagnosing and making the necessary repairs on our boiler. Price was reasonable and they will stand behind their work.
19-Jan-2024
Product or service reviewed: minisplit
A J and Matt got the job done in record time. Came on the coldest day of the year for the install. I have a living/dining room with 16 ft ceilings so all winter it never really gets warm as my wife would like. Mini split the temperature up in not time. Great technicians. Would reccomend, Even gave me a military discount with a great price.
16-Jan-2024
Product or service reviewed: Annual maintenance
Technician was friendly, knowledgeable, and quick. We hope to see him doing our maintenance again next year!
Wanda Crowley
Newark, New York
11-Dec-2023
Product or service reviewed: Ac and furnace
The guys were great r. Deon
05-Dec-2023
Product or service reviewed: furnace cleaning and inspection
Kaleb is very good at what he does and a pleasure as well.
Brian & Hazel Wert
CANANDAIGUA
04-Dec-2023
Product or service reviewed: Flush arm repair
Adam took care of the problem in just a few minutes. We were grateful that Lagana sent a tech so quickly. Great service.
30-Nov-2023
Product or service reviewed: Flushing units for toilets
Colton was the technician and did a great job. He was also very personable. Lagana is a great company.
21-Nov-2023
Product or service reviewed: Furnace check and Toilet repairs
Kaleb did a great job today. He really knows his craft. Hes also very pleasant. We are very pleased with the work he did today.
John Bonacci/Marcia Phillips
Waterloo, NY
09-Nov-2023
Product or service reviewed: Replacement toilet
Adam replaced a toilet for us and was very neat, pleasant and professional. We are always pleased with any service we receive from Lagana.
Joyce and Morgan Horton
Newark, NY
07-Nov-2023
Product or service reviewed: Furnace Repair
Our furnace stopped working early Sunday morning. Kaleb was our Tech and came first thing Monday. Turns out the controller board was the problem but had to be UPS in overnight. Tom was the Tech who came out Tuesday to install it and made sure the furnace was working properly. Both Kaleb and Tom were great. I'd highly recommend Lagana's for all your HVAC and plumbing issues.
28-Sep-2023
Product or service reviewed: Not Gas continuous hot water heater
Kaleb did a very detailed maintenance, explained what he did and was very courteous. Highly recommend.
08-Jul-2023
Product or service reviewed: AC check and cleaning
Kaleb worked diligently in the pouring rain to clean our outside AC and trouble shoot the entire system. He was polite, thorough and explained each step. Very impressed with his service
Denise Konieczko
Orchard Park
20-Jun-2023
Product or service reviewed: Furnace and A/C maintenance
Kaleb performed our annual furnace and A/C maintenance recently. He was very professional, personable and thorough. Our furnace and A/C were installed in 2018 and maintained by a different company. Kaleb explained what he was doing and why and offered homeowner tips. We will gladly continue our business with Lagana!!
19-May-2023
Product or service reviewed: In house sewer pipe replacement
Excellent service. An emergency call May 14, 2023 got Caleb in within 2 hours. He did an excellent job stopping the leak in the sewer drain pipe and then informing us of his next steps to get us a permanent fix. On May 20, 2023 Colton and Adam arrived and did the necessary work to replace the pipe. They also verified there was no leaks and also effectively cleaned up the area.I would have no problem recommending this firm and its staff for the type of work done. Charles Certo Geneva NY
11-May-2023
Product or service reviewed: Plumbing, installation, custom work
Colton is an amazing water engineer. He works through problems like a mathematician, examining each component, using the right tool(s) and materials, proceeds with aggressive vigor, makes changes on the fly as needed, and gets the job done right the first time. I know few people who are as good at their jobs as Colton. Thank you, Lagana, for sending your best man!
06-Mar-2023
Product or service reviewed: Plumbing
Thank you Colton and Adam for making all the water pipe replacements and renovations! Everything works well and were thrilled with the outcome. Lagana has our business.
26-Feb-2023
Product or service reviewed: Service of Boiler
Kaleb was my technician and he was amazing. Truly, from the time I called Lagana, to the followup letter i received in the mail giving me a detailed account of what services were completed in addition to my next steps for additional service and followup... I have been nothing short of impressed! In a world where customer service seems to be a thing of the past, Lagana has remembered that the little things matter the most. I can only give 5 stars... but 10 stars are deserved!
20-Feb-2023
Product or service reviewed: Boiler maintenance
Kaleb was very prompt, professional and thorough from beginning to end of service.
16-Feb-2023
Product or service reviewed: Gas Furnace Maintence & Cleaning
Company and technician on site are very professional and thorough.
Susan McKendry
North Rose, NY
03-Feb-2023
Product or service reviewed: Furnace repair
Caleb was very professional and thorough.
18-Jan-2023
Product or service reviewed: AO Smith Hot Water Heater Install
Kaleb replaced our old oil burning hot water heater with a new Commercial Grade AO Smith electric one today and did an excellent job! His skill set is amazing, highly competent and apparent with the level of on the spot engineering that was required to install the new one in a different location.The entire staff involved in this project provided excellent service, support and a crazy good outcome!
18-Jan-2023
Product or service reviewed: Mitsubishi Trane Heat and Cooling Pump System
We are still amazed at the installation quality done in Nov 2022 by Max, AJ and Derrick.The level of engineering competence, hard work and clear thinking was exceptional!The job required sooo much as the old oil burner and all it's duct work was removed and the new system installed by hanging it from the basement ceiling with new duct work and remote 2nd floor units as well. I'm still raving about it 2 months later! Not a single problem.I highly recommend this company for their expertise and proffesionalism .
02-Nov-2022
Product or service reviewed: Toilet leak
Colton was here on 11/1/22 to check a leak in the toilet. He was very professional & friendly! Explained the issues as he made necessary repairs. Happy with the service he did to correct the issue! 5 star!
03-Oct-2022
Product or service reviewed: Plumbing
Colton N is very professional and knowledgeable. We had 2 toilets replaced and a leaking faucet fixed in the past month and we could not be happier with his work. Lagana's provides a great service. If you want it done correctly by professionals, call Lagana's!
07-Jul-2022
Product or service reviewed: AC Repair
Kaleb did a great job figuring out our AC issue and fixing it. He is a very nice young man to work with. This was our first time with Lagana and we feel very confident about using them for all of our future HVAC needs.
19-Apr-2022
Product or service reviewed: Service of hot water boiler
Kaleb is an excellent technician and identified our system's issue right away. He was able to procure the replacement part right away from a local supplier so the job was done in one visit. Kaleb is polite, personable and obviously very competent.
Joe and Carole Arkins
Geneva, New York
07-Mar-2022
Product or service reviewed: Plumbing
We contacted Lagana to install a kitchen faucet and shut off valves. Colton was very knowledgeable and efficient. He got the job done cleanly and had to manage tight spaces and our old home. We are so pleased with the fast service and reasonable prices. Thank you!!!
Eric and Julie Rands
Palmyra
15-Feb-2022
Product or service reviewed: new furnace
Many thanks to Chris and Clayton for an efficient and quick installation of our furnace in single digit weather within a day. And for many winters to come we'll enjoy the nice even heating we now have throughout the house. Thanks guys for the great job.
25-Jan-2022
Product or service reviewed: Water heater replaced
Great response. Next day service. Efficient and knowledgeable workers. Recommend them to anyone.
17-Jan-2022
Product or service reviewed: serviced my furnace
I needed my furnace looked at on short notice when the weather had just started getting very cold. I called and was given a return call quite fast from Kaleb, a technician, whom had been out in the fall for a regular checkup on it. I really felt comfortable having the fast response and the knowledge and polite professionalism that he had. I appreciated that Lagana was there for my emergency needs. Thank you.
21-Dec-2021
Product or service reviewed: New Furance
Clayton and Nate were very nice, they did their job very efficiently and courteously. When the job was over they cleaned up, like they where never there. Would highly recommend them to friends and family.
13-Apr-2021
Product or service reviewed: Furnace repair, sump pump installation
Derek got the furnace fixed and now the house is warm (as it hadn't been most of the winter). Colton installed a new sump pump where there had never been one before. Both men arrived on time, were professional and did very neat work. The sump pump install went better than I had expected, but clearly these guys know their business. I already tossed out the cards from other plumbers, I'll be phoning Lagana from now on.
25-Dec-2020
Product or service reviewed: Furnace repair
Called for a repair on a old discontinued furnace, took a bit to get the part but it is now in a working like a new furnace. 5 stars i will call these guys again if i ever need work done again on my furnace.
14-Jul-2020
Product or service reviewed: Furnace & ac unit
Clayton & Colton N did an absolute awesome job, along with Chris. Couldn’t be more pleased with the work.
They even fixed the leak on my hot water tank that I didn’t even know was there!! Would deff recommend this company. Ask for Lawson, very easy to talk to.
09-Jul-2020
Product or service reviewed: Cottage opening
Derek did a great job opening my cottage for summer. He is knowledgeable, skilled and very professional. He inspected everything and replaced as needed. Looks you in the eye and engages.
Christine warnick
Wolcott, @
19-Jun-2020
Product or service reviewed: Trane HVAC install
I wanted to commend Clayton and Colton on the professional job they did in installing our new HVAC system. Both men worked diligently throughout the two-day project. I would recommend either of them to anyone interested. I am very glad we went with Lagana for our purchase.
22-May-2020
Product or service reviewed: Hot water heater
Very prompt service.
Andrew Oaks
Oaks Corners NY
14-Feb-2020
Product or service reviewed: Annual furnace service
Tim did a wonderful job (as usual) of cleaning and checking our heating system. He is a pleasure to talk with, is knowledgeable of system requirements and is confident in his skills. In addition, he gave us a thorough tutorial on setting up the thermostat controls through the iPhone. We very much appreciate the extra time Tim spent with us to explain the details and benefits of using the iPhone to control the settings. We give Tim an A+ and look forward to the next time he comes to service our furnace or AC.
Dan and Suzanne DECKER
PULTNEYVILLE
26-Jan-2020
Product or service reviewed: replace entire sewer line and add a back flow check valve to the line
Very happy with the job that they did. It ended being a much more difficult job than anticipated, but they made sure everything was done. Thank you for a job well done!!
25-Jan-2020
Product or service reviewed: service
When I had problem with my boiler/hot water tank I specifically requested Tim Mackey because the last time he worked on my system he did an excellent job. This time he again his knowledge and skill were unparalleled. Thanks Tim
24-Jan-2020
Product or service reviewed: clogged drain
5 stars to Tim, who was courteous, friendly and did a good job. He explained everything thoroughly and I appreciate that. Thank you
07-Jan-2020
Product or service reviewed: Furnace start up
Tim stopped by and did the first start up test on my new furnace i just had installed. Great guy and very happy with the work he did to make sure it was safe to use. Was not afraid of answering questions I had about what he had to do to get everything working and was polite about it.
Christopher Clingerman
Clifton springs NY
04-Jan-2020
Product or service reviewed: Gas Line Estimate and Faucet Repair
Tim did an excellent job repairing my tub/shower faucet and giving me an estimate on installing a new gas line for a kitchen stove. Lagana is my choice for all plumbing and heating needs.
23-Dec-2019
Product or service reviewed: Relief valve replacement
Mark did an excellent job assessing my problem and quickly resolving it
Robert Crawford
Geneva, New York
09-Dec-2019
Product or service reviewed: emergency weekend service
My service tech Tim was great; arrived when he indicated, was efficient and explained what he was doing as he went along. Thank you.
08-Dec-2019
Product or service reviewed: No heat weekend service call
Tim was at my home within 20 min. He was very professional and upbeat. I was a little grumpy as I didn’t have heat but he remained kind. Diagnosed and fixed the problem in no time. Great service and took me out of my grumpy mood!
02-Dec-2019
Product or service reviewed: Plumbing repair
Excellent service throughout. Bob, who answered my call, was friendly and professional and honest. Tim, who made the repairs was thorough and expert and efficient. Prices are reasonable and payment is easy. Highly recommend.
07-Nov-2019
Product or service reviewed: Furnace Cleaning and tune up, replace bad freeze proof faucet, replace toilet with new higher model.
My service person was very personable and knowledgeable. He reviewed what we wanted done and then proceeded to do everything we talked about. He took care to keep things protected and clean. Very professional and had everything done quickly. I would highly recommend them to anyone.
14-Oct-2019
Product or service reviewed: Central Air
We have used Lagana's services in the past to install our furnace 4 years ago. The installation of the central air went very smoothly. Lawson did a awesome job setting it up. The installation went great and can't wait until next summer to try it out
09-Oct-2019
Product or service reviewed: Furnace and air conditioner
I am confident that we purchased quality products. The service provided by the installers and Lawson was great. He worked with our schedule and was very patient! I especially like the new thermostat.
25-Jul-2019
Product or service reviewed: Plumbing
We had an emergency plumbing problem on a Saturday afternoon. Tim was very responsive. He and Mark came and had the issue resolved in less than an hour. They were very pleasant and professional despite being called out on a beautiful Saturday evening. Great response, great service! Thank you
17-Jun-2019
Product or service reviewed: kitchen piping leak
The service was prompt and handled by a gentleman that was respectful, answered our questions, and went above and beyond to correct our issue. Thank you.
28-May-2019
Product or service reviewed: 50 gallon hot water heater
Tom and Tim were very pleasant and professional and replaced the hot water heater quickly. Very pleased
24-May-2019
Product or service reviewed: Outdoor faucet replaced
Tom did a great job and did it quick and professional. Definitely will request him next time if need of plumbing
19-May-2019
Product or service reviewed: Found & Repaired collapsed sewer line under concrete basement floor
Tom (& Tony) are very knowledgeable. They found the problem quickly and explained thoroughly the situation with multiple options for repair. They efficiently repaired and cleaned-up afterwards. We are very pleased with the time and manner at which the work was completed.
Michele & Andy H
Geneva, NY
14-Mar-2019
Product or service reviewed: Drain clean out
Tom & Tim were efficient and professional. The whole operation from booking the appointment, getting a rough quote to the repair and billing was smooth—thanks guys :-)
05-Dec-2018
Product or service reviewed: Broken boiler
Thank you so much to Tony and Chris. My boiler wasn't working, so i called Lagana for a second opinion after being told I needed a whole new system. Tony took the pump apart, found and fixed the issue, and we have heat again. I will absolutely be recommending you guys!
Thank you from Tasha, Nyssa and Apollo
07-Sep-2018
Product or service reviewed: foot valve in well replacement
Thank you guys Tom and David for doing such a good job replacing our foot valve in our well.. You did a great job and quickly too. I would recommend you to anyone. thanks again
06-Aug-2018
Product or service reviewed: Water main install
Friendly contractors. Job well done! Pleasure to do business with.
Donna Mercer
North Rose, NY
05-Jul-2018
Product or service reviewed: A/C unit
We are very satisfied with your work. Thank you Tony for fixing the A/C unit. We would recommend your company to anybody. You saved the day.
09-Nov-2017
Product or service reviewed: Kitchen Sink Clog
Excellent job done by this Lagana employee whose name I don't know!!! Quickly & EFFICIENTLY assessed
the problem & within 15 minutes, clog was gone.
David & Betty Craw
Walworth
09-Aug-2017
Product or service reviewed: Trane xr13 a/c system.
2 installers were prompt, great installation. Very professional. Will use your services again. Best thing about this installation, my wife is happy again.
Robert W Copenhagen
Palmyra
02-Feb-2017
Product or service reviewed: Installed Furnace
Everybody was knowledgeable, friendly and helpful. Also very neat!
01-Feb-2017
Product or service reviewed: New Boiler
Very very very good! No complaints. Thank You
16-Jan-2017
Product or service reviewed: Installed Furnace
Jim was very easy to work with. Things went very smoothly. It was one of the best transactions I have ever had with a vendor. The installation was done professionally and quickly. Thank you.
22-Dec-2016
Product or service reviewed: New Furnace
Jim was courteous, friendly and very helpful through the whole process. Great Job by All!
20-Dec-2016
Product or service reviewed: Installed Furnace, Air Cleaner & Humidifier
House is much more comfortable and cleaneffects air cleaner has helped us breath much better
12-Dec-2016
Product or service reviewed: New Heating Unit
I would recommend Lagana to everybody, and already have
12-Dec-2016
Product or service reviewed: Furnace Installation
I had a lot of questions for Jim and he answered all - He had the knowledge to make me feel at ease. He spent alot of time with me and my concerns.
A very good experience overall! Thank You.
02-Dec-2016
Product or service reviewed: Install new heating system
GREAT JOB AS ALWAYS
01-Dec-2016
Product or service reviewed: New Boiler
It can be tempting to tell a homeowner their boiler can be fixed and all they need is some repair work done, however, Lagana told us the truth about the system we had and tried to find us the best new boiler system. Jim was honest and genuine in helping us make the most educated decision. The installation was quick and the service was professional. Thank you!
30-Nov-2016
Product or service reviewed: Installed Furnace & A/C
Your crew is great. From Jim, the sales guy, to Milo, the install manager, to the guys doing the actual install. Your crew installed a very nice system and cleaned up every night after themselves.
04-Nov-2016
Product or service reviewed: Heating System
Mr. Godfrey was a pleasure to work with; he was very professional and I would highly recommend Laganas to my family and friends!
19-Oct-2016
Product or service reviewed: Furnace
The guys were very polite and helpful. We love our new furnace! Can't believe how much quieter it is than our old one. Thank You!
13-Oct-2016
We were very pleased with the installation of our furnace/heat pump. The personnel were very professional and assisted us in any questions and training on the equipment. We will definitely use them for any more work.
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Fantastic friendly service from very professional and knowledgeable staff.
Colleen M.
Sodus Point, NY
