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At Lagana Plumbing & Heating we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or social links.

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Read what other customers have said about us.

Reviews of Lagana Plumbing & Heating


(Based on 79 rated reviews)


Product or service reviewed: new whole house air conditioner

Zeb and Matt are true professionals. Arrived on time (early!), were kind, respectful and hard working. I will be spreading the word for sure. Lagana is always the best.

Brian & Hazel Wert


Product or service reviewed: Main Drain Line not draining

I'm writing another review because I had another Issue with main sewer line was draining slow, They scheduled Colton and he came out same day, Colton did a great Job in clearing out the roots and fixed a very poor clean out to the main line. Once again they did an amazing Job, Thanks to the Team !!

Anthony Fischkelta
Newark NY


Product or service reviewed: Had Laguna Plumbing install bathroom faucet.

Adam came out to install a new bathroom faucet and I didn't know how poor a condition sink was. Adam measured the old sink so I could get a new sink. Got the new sink installed and I am very happy and impressed with the service team, Bob and Nicole. I didn't think that kind of customer service was still available, keep up the great work!

Mark Bailey


Product or service reviewed: Nat.gas boiler

Very pleased from the office call customer service and Tom diagnosing and making the necessary repairs on our boiler. Price was reasonable and they will stand behind their work.

Larry W.


Product or service reviewed: minisplit

A J and Matt got the job done in record time. Came on the coldest day of the year for the install. I have a living/dining room with 16 ft ceilings so all winter it never really gets warm as my wife would like. Mini split the temperature up in not time. Great technicians. Would reccomend, Even gave me a military discount with a great price.

Thomas Castiglione


Product or service reviewed: Annual maintenance

Technician was friendly, knowledgeable, and quick. We hope to see him doing our maintenance again next year!

Wanda Crowley
Newark, New York


Product or service reviewed: Ac and furnace

The guys were great r. Deon

Sodus, NY


Product or service reviewed: furnace cleaning and inspection

Kaleb is very good at what he does and a pleasure as well.

Brian & Hazel Wert


Product or service reviewed: Flush arm repair

Adam took care of the problem in just a few minutes. We were grateful that Lagana sent a tech so quickly. Great service.

John Bonacci
Waterloo, NY


Product or service reviewed: Flushing units for toilets

Colton was the technician and did a great job. He was also very personable. Lagana is a great company.

John Bonacci
Waterloo, NY


Product or service reviewed: Furnace check and Toilet repairs

Kaleb did a great job today. He really knows his craft. Hes also very pleasant. We are very pleased with the work he did today.

John Bonacci/Marcia Phillips
Waterloo, NY


Product or service reviewed: Replacement toilet

Adam replaced a toilet for us and was very neat, pleasant and professional. We are always pleased with any service we receive from Lagana.

Joyce and Morgan Horton
Newark, NY


Product or service reviewed: Furnace Repair

Our furnace stopped working early Sunday morning. Kaleb was our Tech and came first thing Monday. Turns out the controller board was the problem but had to be UPS in overnight. Tom was the Tech who came out Tuesday to install it and made sure the furnace was working properly. Both Kaleb and Tom were great. I'd highly recommend Lagana's for all your HVAC and plumbing issues.

Randy Bowden
Newark, NY


Product or service reviewed: Not Gas continuous hot water heater

Kaleb did a very detailed maintenance, explained what he did and was very courteous. Highly recommend.



Product or service reviewed: AC check and cleaning

Kaleb worked diligently in the pouring rain to clean our outside AC and trouble shoot the entire system. He was polite, thorough and explained each step. Very impressed with his service

Denise Konieczko
Orchard Park


Product or service reviewed: Furnace and A/C maintenance

Kaleb performed our annual furnace and A/C maintenance recently. He was very professional, personable and thorough. Our furnace and A/C were installed in 2018 and maintained by a different company. Kaleb explained what he was doing and why and offered homeowner tips. We will gladly continue our business with Lagana!!

Farmington, NY


Product or service reviewed: In house sewer pipe replacement

Excellent service. An emergency call May 14, 2023 got Caleb in within 2 hours. He did an excellent job stopping the leak in the sewer drain pipe and then informing us of his next steps to get us a permanent fix. On May 20, 2023 Colton and Adam arrived and did the necessary work to replace the pipe. They also verified there was no leaks and also effectively cleaned up the area.I would have no problem recommending this firm and its staff for the type of work done. Charles Certo Geneva NY

Charles Certo


Product or service reviewed: Plumbing, installation, custom work

Colton is an amazing water engineer. He works through problems like a mathematician, examining each component, using the right tool(s) and materials, proceeds with aggressive vigor, makes changes on the fly as needed, and gets the job done right the first time. I know few people who are as good at their jobs as Colton. Thank you, Lagana, for sending your best man!

Thomas Sawyer


Product or service reviewed: Plumbing

Thank you Colton and Adam for making all the water pipe replacements and renovations! Everything works well and were thrilled with the outcome. Lagana has our business.

Jean Bendix
Newark, NY


Product or service reviewed: Service of Boiler

Kaleb was my technician and he was amazing. Truly, from the time I called Lagana, to the followup letter i received in the mail giving me a detailed account of what services were completed in addition to my next steps for additional service and followup... I have been nothing short of impressed! In a world where customer service seems to be a thing of the past, Lagana has remembered that the little things matter the most. I can only give 5 stars... but 10 stars are deserved!

Janet Khoury


Product or service reviewed: Boiler maintenance

Kaleb was very prompt, professional and thorough from beginning to end of service.

Chari Carr
Lyons, NY


Product or service reviewed: Gas Furnace Maintence & Cleaning

Company and technician on site are very professional and thorough.

Susan McKendry
North Rose, NY


Product or service reviewed: Furnace repair

Caleb was very professional and thorough.



Product or service reviewed: AO Smith Hot Water Heater Install

Kaleb replaced our old oil burning hot water heater with a new Commercial Grade AO Smith electric one today and did an excellent job! His skill set is amazing, highly competent and apparent with the level of on the spot engineering that was required to install the new one in a different location.The entire staff involved in this project provided excellent service, support and a crazy good outcome!

Dave Wendt
Arcadia, NY


Product or service reviewed: Mitsubishi Trane Heat and Cooling Pump System

We are still amazed at the installation quality done in Nov 2022 by Max, AJ and Derrick.The level of engineering competence, hard work and clear thinking was exceptional!The job required sooo much as the old oil burner and all it's duct work was removed and the new system installed by hanging it from the basement ceiling with new duct work and remote 2nd floor units as well. I'm still raving about it 2 months later! Not a single problem.I highly recommend this company for their expertise and proffesionalism .

David Wendt
Arcadia, NY


Product or service reviewed: Toilet leak

Colton was here on 11/1/22 to check a leak in the toilet. He was very professional & friendly! Explained the issues as he made necessary repairs. Happy with the service he did to correct the issue! 5 star!

Ginny Bauer


Product or service reviewed: Plumbing

Colton N is very professional and knowledgeable. We had 2 toilets replaced and a leaking faucet fixed in the past month and we could not be happier with his work. Lagana's provides a great service. If you want it done correctly by professionals, call Lagana's!

Newark, NY


Product or service reviewed: AC Repair

Kaleb did a great job figuring out our AC issue and fixing it. He is a very nice young man to work with. This was our first time with Lagana and we feel very confident about using them for all of our future HVAC needs.

Geneva NY


Product or service reviewed: Service of hot water boiler

Kaleb is an excellent technician and identified our system's issue right away. He was able to procure the replacement part right away from a local supplier so the job was done in one visit. Kaleb is polite, personable and obviously very competent.

Joe and Carole Arkins
Geneva, New York


Product or service reviewed: Plumbing

We contacted Lagana to install a kitchen faucet and shut off valves. Colton was very knowledgeable and efficient. He got the job done cleanly and had to manage tight spaces and our old home. We are so pleased with the fast service and reasonable prices. Thank you!!!

Eric and Julie Rands


Product or service reviewed: new furnace

Many thanks to Chris and Clayton for an efficient and quick installation of our furnace in single digit weather within a day. And for many winters to come we'll enjoy the nice even heating we now have throughout the house. Thanks guys for the great job.

Jack K Bonnell


Product or service reviewed: Water heater replaced

Great response. Next day service. Efficient and knowledgeable workers. Recommend them to anyone.

Robert Davis
Lyons NY


Product or service reviewed: serviced my furnace

I needed my furnace looked at on short notice when the weather had just started getting very cold. I called and was given a return call quite fast from Kaleb, a technician, whom had been out in the fall for a regular checkup on it. I really felt comfortable having the fast response and the knowledge and polite professionalism that he had. I appreciated that Lagana was there for my emergency needs. Thank you.

Pamela Bauer


Product or service reviewed: New Furance

Clayton and Nate were very nice, they did their job very efficiently and courteously. When the job was over they cleaned up, like they where never there. Would highly recommend them to friends and family.

Karren Kennedy


Product or service reviewed: Furnace repair, sump pump installation

Derek got the furnace fixed and now the house is warm (as it hadn't been most of the winter). Colton installed a new sump pump where there had never been one before. Both men arrived on time, were professional and did very neat work. The sump pump install went better than I had expected, but clearly these guys know their business. I already tossed out the cards from other plumbers, I'll be phoning Lagana from now on.

Kirk Palmatier


Product or service reviewed: Furnace repair

Called for a repair on a old discontinued furnace, took a bit to get the part but it is now in a working like a new furnace. 5 stars i will call these guys again if i ever need work done again on my furnace.

Henry bogart
Marion ny


Product or service reviewed: Furnace & ac unit

Clayton & Colton N did an absolute awesome job, along with Chris. Couldn’t be more pleased with the work. They even fixed the leak on my hot water tank that I didn’t even know was there!! Would deff recommend this company. Ask for Lawson, very easy to talk to.

Darlene snyder
Hall ny


Product or service reviewed: Cottage opening

Derek did a great job opening my cottage for summer. He is knowledgeable, skilled and very professional. He inspected everything and replaced as needed. Looks you in the eye and engages.

Christine warnick
Wolcott, @


Product or service reviewed: Trane HVAC install

I wanted to commend Clayton and Colton on the professional job they did in installing our new HVAC system. Both men worked diligently throughout the two-day project. I would recommend either of them to anyone interested. I am very glad we went with Lagana for our purchase.

Bill Pulver
Newark, NY


Product or service reviewed: Hot water heater

Very prompt service.

Andrew Oaks
Oaks Corners NY


Product or service reviewed: Annual furnace service

Tim did a wonderful job (as usual) of cleaning and checking our heating system. He is a pleasure to talk with, is knowledgeable of system requirements and is confident in his skills. In addition, he gave us a thorough tutorial on setting up the thermostat controls through the iPhone. We very much appreciate the extra time Tim spent with us to explain the details and benefits of using the iPhone to control the settings. We give Tim an A+ and look forward to the next time he comes to service our furnace or AC.

Dan and Suzanne DECKER


Product or service reviewed: replace entire sewer line and add a back flow check valve to the line

Very happy with the job that they did. It ended being a much more difficult job than anticipated, but they made sure everything was done. Thank you for a job well done!!

James Swann


Product or service reviewed: service

When I had problem with my boiler/hot water tank I specifically requested Tim Mackey because the last time he worked on my system he did an excellent job. This time he again his knowledge and skill were unparalleled. Thanks Tim

Robert Crawford


Product or service reviewed: clogged drain

5 stars to Tim, who was courteous, friendly and did a good job. He explained everything thoroughly and I appreciate that. Thank you

faith heise


Product or service reviewed: Furnace start up

Tim stopped by and did the first start up test on my new furnace i just had installed. Great guy and very happy with the work he did to make sure it was safe to use. Was not afraid of answering questions I had about what he had to do to get everything working and was polite about it.

Christopher Clingerman
Clifton springs NY


Product or service reviewed: Gas Line Estimate and Faucet Repair

Tim did an excellent job repairing my tub/shower faucet and giving me an estimate on installing a new gas line for a kitchen stove. Lagana is my choice for all plumbing and heating needs.

William Pulver


Product or service reviewed: Relief valve replacement

Mark did an excellent job assessing my problem and quickly resolving it

Robert Crawford
Geneva, New York


Product or service reviewed: emergency weekend service

My service tech Tim was great; arrived when he indicated, was efficient and explained what he was doing as he went along. Thank you.

Winifred Scutt


Product or service reviewed: No heat weekend service call

Tim was at my home within 20 min. He was very professional and upbeat. I was a little grumpy as I didn’t have heat but he remained kind. Diagnosed and fixed the problem in no time. Great service and took me out of my grumpy mood!

Irene Canario
Geneva, NY


Product or service reviewed: Plumbing repair

Excellent service throughout. Bob, who answered my call, was friendly and professional and honest. Tim, who made the repairs was thorough and expert and efficient. Prices are reasonable and payment is easy. Highly recommend.

Andrew R
Geneva, NY


Product or service reviewed: Furnace Cleaning and tune up, replace bad freeze proof faucet, replace toilet with new higher model.

My service person was very personable and knowledgeable. He reviewed what we wanted done and then proceeded to do everything we talked about. He took care to keep things protected and clean. Very professional and had everything done quickly. I would highly recommend them to anyone.

Randy Bowden


Product or service reviewed: Central Air

We have used Lagana's services in the past to install our furnace 4 years ago. The installation of the central air went very smoothly. Lawson did a awesome job setting it up. The installation went great and can't wait until next summer to try it out

Owen Shanley


Product or service reviewed: Furnace and air conditioner

I am confident that we purchased quality products. The service provided by the installers and Lawson was great. He worked with our schedule and was very patient! I especially like the new thermostat.

Newark New York


Product or service reviewed: Plumbing

We had an emergency plumbing problem on a Saturday afternoon. Tim was very responsive. He and Mark came and had the issue resolved in less than an hour. They were very pleasant and professional despite being called out on a beautiful Saturday evening. Great response, great service! Thank you

April Patterson


Product or service reviewed: kitchen piping leak

The service was prompt and handled by a gentleman that was respectful, answered our questions, and went above and beyond to correct our issue. Thank you.

Nancy L.


Product or service reviewed: 50 gallon hot water heater

Tom and Tim were very pleasant and professional and replaced the hot water heater quickly. Very pleased

Joyce Horton
Newark, NY


Product or service reviewed: Outdoor faucet replaced

Tom did a great job and did it quick and professional. Definitely will request him next time if need of plumbing

Bruce Verheecke


Product or service reviewed: Found & Repaired collapsed sewer line under concrete basement floor

Tom (& Tony) are very knowledgeable. They found the problem quickly and explained thoroughly the situation with multiple options for repair. They efficiently repaired and cleaned-up afterwards. We are very pleased with the time and manner at which the work was completed.

Michele & Andy H
Geneva, NY


Product or service reviewed: Drain clean out

Tom & Tim were efficient and professional. The whole operation from booking the appointment, getting a rough quote to the repair and billing was smooth—thanks guys :-)

Nicole Wren
Phelps, NY


Product or service reviewed: Broken boiler

Thank you so much to Tony and Chris. My boiler wasn't working, so i called Lagana for a second opinion after being told I needed a whole new system. Tony took the pump apart, found and fixed the issue, and we have heat again. I will absolutely be recommending you guys! Thank you from Tasha, Nyssa and Apollo

Tasha Thompkins


Product or service reviewed: foot valve in well replacement

Thank you guys Tom and David for doing such a good job replacing our foot valve in our well.. You did a great job and quickly too. I would recommend you to anyone. thanks again

Nancy Mott


Product or service reviewed: Water main install

Friendly contractors. Job well done! Pleasure to do business with.

Donna Mercer
North Rose, NY


Product or service reviewed: A/C unit

We are very satisfied with your work. Thank you Tony for fixing the A/C unit. We would recommend your company to anybody. You saved the day.

Richard Liszka
Lyons ny


Product or service reviewed: Kitchen Sink Clog

Excellent job done by this Lagana employee whose name I don't know!!! Quickly & EFFICIENTLY assessed the problem & within 15 minutes, clog was gone.

David & Betty Craw


Product or service reviewed: Trane xr13 a/c system.

2 installers were prompt, great installation. Very professional. Will use your services again. Best thing about this installation, my wife is happy again.

Robert W Copenhagen


Product or service reviewed: Installed Furnace

Everybody was knowledgeable, friendly and helpful. Also very neat!

Jim H.
Newark, NY


Product or service reviewed: New Boiler

Very very very good! No complaints. Thank You

Elsie W.
Lyons, NY


Product or service reviewed: Installed Furnace

Jim was very easy to work with. Things went very smoothly. It was one of the best transactions I have ever had with a vendor. The installation was done professionally and quickly. Thank you.

Dan Z.
Webster, NY


Product or service reviewed: New Furnace

Jim was courteous, friendly and very helpful through the whole process. Great Job by All!

Steve M.
Shortsville, NY


Product or service reviewed: Installed Furnace, Air Cleaner & Humidifier

House is much more comfortable and cleaneffects air cleaner has helped us breath much better

Steve C.
Phelps, NY


Product or service reviewed: New Heating Unit

I would recommend Lagana to everybody, and already have

Ray S.
Manchester, NY


Product or service reviewed: Furnace Installation

I had a lot of questions for Jim and he answered all - He had the knowledge to make me feel at ease. He spent alot of time with me and my concerns. A very good experience overall! Thank You.

Ann D.
Newark, NY


Product or service reviewed: Install new heating system


Gary M.
Marion, NY


Product or service reviewed: New Boiler

It can be tempting to tell a homeowner their boiler can be fixed and all they need is some repair work done, however, Lagana told us the truth about the system we had and tried to find us the best new boiler system. Jim was honest and genuine in helping us make the most educated decision. The installation was quick and the service was professional. Thank you!

Lesley H.
Newark, NY


Product or service reviewed: Installed Furnace & A/C

Your crew is great. From Jim, the sales guy, to Milo, the install manager, to the guys doing the actual install. Your crew installed a very nice system and cleaned up every night after themselves.

Tim R.
Newark, NY


Product or service reviewed: Heating System

Mr. Godfrey was a pleasure to work with; he was very professional and I would highly recommend Laganas to my family and friends!

Martha H.
Newark, NY


Product or service reviewed: Furnace

The guys were very polite and helpful. We love our new furnace! Can't believe how much quieter it is than our old one. Thank You!

Cindy J.
Auburn, NY


We were very pleased with the installation of our furnace/heat pump. The personnel were very professional and assisted us in any questions and training on the equipment. We will definitely use them for any more work. .

Geoffery M.
Geneva, NY

Fantastic friendly service from very professional and knowledgeable staff.

Colleen M.
Sodus Point, NY